Delivery & Returns
Our deliveries are fast, discreet and we take pride in our reliable service. All packages are shipped in plain boxes so your purchase remains confidential at all times.
We aim to dispatch all completed orders received before 3pm Monday – Friday (Excluding Bank holidays) the same day. Orders placed after 3pm, during bank holidays or Saturday/Sunday will be dispatched the next working day.
Deliveries within the UK
We offer three main delivery options for UK customers. Depending on the delivery option you select during the checkout process your order will be sent by either Royal Mail or DPD.
| Service | Delivery Time | Price |
|---|---|---|
| Second Class | 2-3 Working Days | £2.25 |
| Royal Mail Tracked 48 | 2-3 Working Days | £3.95 |
| Guaranteed Next Day Delivery UK Mainland Only |
Next Day | £5.95 |
| Special Delivery Before 1pm Order Placed before 3pm Monday - Thursday (Excluding Bank Holidays) with Special Delivery selected. UK Mainland Only |
Next Day | £6.95 |
| Special Delivery - Saturday (up to 500g) Order must be placed before 3PM Friday UK Mainland Only |
Saturday Delivery | £9.85 |
European Deliveries
All European deliveries will be shipped using Royal Mail services. Prices for all European deliveries will be dependent on the items ordered, taking into consideration the size and weight of the packaging. The website will provide a shipping cost at the checkout for all European items before payment is taken.
International, Worldwide Deliveries
All international and worldwide deliveries will be shipped using courier services. Prices for all international and worldwide deliveries will be dependent on the items ordered, taking into consideration the size and weight of the packaging. The website will provide a shipping cost at the checkout for all international and worldwide items before payment is taken.
Packaging
Here at The Loving Company we provide all of our customers with discreet delivery. All of our products are packaged in non-branded packaging material along with non-branded labels to ensure confidentiality for all of our customers.
Returns
At The Loving Company we hope that you will be very happy with the products you purchase from our online store. In the event that you are not happy with any product that you have purchased from us, we will be happy to issue a refund provided the item is returned to us within thirty (30) days of the purchase date.
If you are unhappy with your purchase and would like to return it to us please first contact a member of our friendly customer services team on 0044 (0) 1636 703454 or email customerservice@thelovingcompany.com. We will provide you with a returns form to complete and return with your order.
Once your purchase has been safely returned to us, one of our customer services team will be in touch by email to notify you of any refund made by thelovingcompany.com
For more information regarding the return of products purchased from thelovingcompany.com please see our full "terms and conditions" policy.