Contact The Loving Company Fast & Trusted Support

Need help with an order, delivery, return or product question? Contact The Loving Company for fast, discreet, and reliable customer support. Our team is here to make sure every part of your experience is smooth, simple, and handled with complete confidentiality.

How to Contact The Loving Company Customer Support

We offer several convenient ways to Contact The Loving Company. Whether you want to fill in our secure contact form, email us directly, or call our support line, we aim to reply to all enquiries within 24 hours Monday to Friday.

Contact Details

Phone: +44 (0)1202 028654

Email: [email protected]

Address:
TLCUK Ltd
Lytchett House
13 Freeland Park
Wareham Road
Poole, Dorset
BH16 6FA

Helpful Resources Before You Contact The Loving Company

Many questions are answered on our FAQ page. You can also review our Discreet Shipping Policy or visit our About Us page.

Our Customer Promise

When you Contact The Loving Company, you can trust that we will always treat your enquiry with care and respect. We know many of our customers value privacy above all else, so our support system is designed to protect your details at every step.

What You Can Contact The Loving Company About

Order tracking, delivery updates, or courier queries
Product recommendations and usage guidance
Returns, refunds, and warranty issues
Payment questions or billing support
Wholesale, partnership, and affiliate enquiries

Frequently Asked Questions

How quickly will I get a reply?

We respond to most messages within 24 hours on weekdays. During peak periods like holidays or sales events, replies may take up to 48 hours.

Do you offer phone support?

Yes. Phone support is available during UK office hours. For order-specific queries, email is often faster because it lets us securely access your account details.

Can I get product advice?

Absolutely. Our team is happy to offer guidance and recommendations. For medical questions, please visit the NHS sexual health resources.

Can I request a call back?

Yes. If you prefer not to wait on hold, you can request a call back by emailing our support team with your order number and preferred contact time.

How do I become an affiliate?

Reach out via the form above and select “Affiliate Enquiry” as your subject. Our partnerships team will follow up with full details and next steps.

Important Delivery Info Before You Contact The Loving Company

Check your dispatch email for a tracking number before contacting us. Over 98% of orders arrive on time. Use that number to track your parcel through DHL tracking or Royal Mail tracking.

Delivery success: Over 98% of orders arrive as planned.
Busy periods: Allow 1–2 extra days during peak times such as Black Friday, Christmas, or Valentine’s Day.
Still waiting? Contact us with your order number and we’ll investigate the delay promptly.