We accept major debit/credit cards, PayPal, Apple Pay, Google Pay, and Klarna (Buy Now, Pay Later; subject to approval). Our PCI-compliant gateway uses 256-bit SSL.

Yes. The entire site runs over HTTPS/SSL; payments are handled by audited providers, we never store card numbers. We follow UK GDPR for privacy and data protection and are registered with the UK ICO as data processors.

Yes, where available, Klarna offers flexible payments at checkout (subject to status and affordability checks). If Klarna is declined, choose card or PayPal.

Yes, guest checkout keeps things quick and discreet. Creating an account gives you order history, faster reorders and exclusive offers.

If your order hasn’t been dispatched, contact us ASAP with your order number and we’ll try to amend or cancel it.

Always. Orders arrive in plain, unbranded packaging with no reference to “The Loving Company” or product names on the parcel. Discreet packaging means that both the outer box and all internal wrapping are completely plain with no logos, imagery, or identifying marks. There is a discrete returns address in small print on the postage label to a 3rd party company who process our returns. All shipments are securely sealed and tracked for peace of mind, and your billing details appear under a neutral trading name to ensure total privacy.

Most UK orders arrive in 1–2 working days via our delivery partners DHL or Royal Mail. During peak periods (Bank Holidays, Black Friday, Christmas, Valentine’s Day) please allow a little extra time.

You’ll receive a tracking number by email as soon as your order ships.

Yes, free UK delivery on orders over £50. Delivery fees for smaller orders are shown at checkout. For next-day and service-point options, see checkout.

First, check tracking, safe places and neighbours. If it’s still missing, contact us with your order number, we’ll open a courier investigation and replace or refund where appropriate.

After dispatch, your email includes a courier tracking number so you can follow your parcel in real time and manage delivery preferences (safe place, neighbour, service point).

Your statement shows TLCUK LTD, not “The Loving Company”. We keep billing descriptors and packaging discreet.

We run seasonal and newsletter-exclusive codes, plus occasional partner/student offers. Join our newsletter or check the site banner for current promo codes.

Yes, digital gift vouchers are available and perfect for discreet gifting. We don’t include product names on outer packaging, and invoices aren’t included inside the parcel.

Vibration and noise vary by model and setting. Try fully charging, using water-based lube, and checking the instructions. If it’s faulty or not as described, contact us for a quick resolution.

Use warm water and a mild, fragrance-free soap or a dedicated toy cleaner. Dry fully before storage. For silicone toys, use water-based lubricant only.

• Charging: Follow the instructions; avoid overcharging.
• Storage: Keep items separated in a cool, dry place.

We stock reputable brands using body-safe materials such as medical-grade silicone, ABS and stainless steel. Many products are hypoallergenic and phthalate-free. Materials are listed on each product page.

For hygiene reasons, many intimate items aren’t returnable once opened. If unopened and sealed, contact us within 14 days to arrange a return. Faulty or damaged items are replaced or refunded swiftly.

Your privacy matters. We follow UK GDPR and never sell your data. Cookies support essential features and personalisation, manage preferences anytime.

Email [email protected] or call +44 (0)1202 028654. Our customer care team is friendly, discreet and quick to help.